24/7 Services

Our services are available continuously 365 days a year.


French, English, Romanian, Russian, Ukrainian, Italian and more.


We provide solutions for any interaction channel.


Our services are flexible and adapt to all your needs.


Stay connected with your customers

The risks associated with the anonymous use of prepaid cards, which can be exploited by criminals and terrorists, are significant for states and telecommunications companies. As a result, regulators in over 150 countries have issued rules requiring identity verification when opening accounts. In most European countries, KYC integration procedures are very strict to protect operators and customers against increasing fraud.


Monidoc assists you in the identity verification process by intervening manually in case of technical failure or doubt about a customer. The process takes just a few minutes and can be performed live or asynchronously according to your needs. Monidoc enables you to increase your enrollment rate and effectively combat fraud.

Know your customer

We strengthen your security and that of your clients.

Client Acquisition and Integration

Enroll your future customers without worrying. In case of AI system failure, we take over and process the authentication request immediately.

Legal Document Control

We ensure the proper compliance of contracts or legal documents, such as identification documents, supporting documents, invoices, etc.

KYC and AML Compliance

Our procedures help you remain compliant with the strictest national and international regulations.

Fraud Prevention

Our verification actions allow you to prevent fraud, protect your customers and maintain your brand image.

0 +
Monthly interactions
0 +
Available positions
Years of experience
Our services


Whether your verification processes are automated or manual, Monidoc’s services ensure continuity of services for your clients and partners while preserving conversion costs.

What are the benefits for your company?

With Monidoc, never miss an opportunity again. Enroll your clients securely with the help of our verification agent teams.

Service continuity guarantee

Regulatory compliance

Protection against fraud

Smooth and fast verification

No interruption in the customer experience

Increased conversion rate

Enhancement of your brand

24/7 Availability

Services in multiple languages

Low costs

What are the benefits for your clients?

With Monidoc, your services and your company inspire trust, the main driver of any long-term business relationship.

Smooth and transparent process

Enhanced customer experience

Assistance throughout the procedure

Immediate response

Uninterrupted service

24/7 Availability

Services in multiple languages

Thinking Digital

We accompany you in a rapidly changing technological world.

Monidoc helps your business adapt to this rapid evolution. Our expertise allows us to assist you in verifying documents and contracts to ensure compliance with current laws and regulations. Our services meet the needs of small and large businesses, whether they operate locally or internationally.


Our services enable you to provide streamlined processes to your clients while meeting increasingly complex regulatory requirements. They help you reduce document fraud, increase productivity, and improve your conversion rate.


Years of experience

Monidoc is a Prestaweb brand, a contact center, and a BPO specialized in the technology sector since 2014.


Monthly interactions

Our multilingual center manages daily interactions for our clients in multiple channels and six languages.